Support - EyeGuard

Contact Us

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Email support [email protected]

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Response time Within 1–2 business days

Getting Started

Open EyeGuard and follow the onboarding steps to learn what the app does and what permissions it needs.
Grant the required permissions: Camera (for face-distance measurement) and Notifications (for alerts).
On Android, also grant Display Over Other Apps if you want warnings to appear while using YouTube, a browser, or other apps.
Set your preferred minimum safe distance (e.g., 30 cm) and tilt angle range (e.g., 30°–75°).
Tap Start Protection on the home screen. EyeGuard will now monitor your distance and posture and alert you when needed.

Features

📏 Distance Monitoring Real-time face-to-screen distance via front camera

📐 Tilt Angle Monitoring Detects unsafe screen tilt using device sensors

🔔 Multiple Alert Types Overlay, notification, sound, or voice alerts

⚙️ Custom Thresholds Set your own safe distance & angle range

🤖 Background Mode Android: keeps protecting while you use other apps

🔋 Smart Check Intervals Reduces battery usage when no violation is detected

Permissions & Why We Need Them

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Camera Used to detect your face and measure the distance from your eyes to the screen. No photos or videos are taken or stored. All processing happens on-device.
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Notifications Required to send you alert notifications when you hold the phone too close or at an unsafe angle.
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Display Over Other Apps Android Allows EyeGuard to show a brief warning overlay while you're using other apps (e.g., YouTube, Chrome). Required for Background Mode to show visual alerts.
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Foreground Service Android Keeps the monitoring service running in the background. Android will show a persistent notification while this service is active — this is a system requirement, not a choice.
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Ignore Battery Optimizations Android (optional) Some Android devices aggressively stop background apps. This optional permission helps ensure the protection service keeps running on those devices.

Frequently Asked Questions

Why does EyeGuard need camera permission?

The camera is the only reliable way to measure the distance between your face and the screen. EyeGuard uses face detection to estimate that distance in real time. No images are captured, saved, or sent anywhere — everything is processed locally on your device.

Will this drain my battery?

EyeGuard is designed to minimize battery impact. In Background Mode (Android), the camera is checked every 5 seconds rather than continuously. If no violation is detected for 1–2 minutes, the check interval automatically extends to 15–30 seconds. In Foreground Mode (app is open), checks run more frequently for accurate real-time feedback.

I see a persistent notification. How do I remove it?

The persistent notification is shown by Android whenever a Foreground Service is running. It disappears automatically when you turn off protection in the app. To stop protection, open EyeGuard and toggle the protection switch to off.

EyeGuard is not alerting me when I use other apps on Android. What's wrong?

Make sure you have granted the Display Over Other Apps permission. Go to Settings → Apps → EyeGuard → Display Over Other Apps and enable it. Also ensure that Background Mode is selected in the app's operating mode settings.

Why does Background Mode not work on iOS?

iOS restricts camera access and screen overlays for apps running in the background. This is an operating system limitation, not a bug. On iOS, EyeGuard provides protection only while the app is open and in the foreground. We recommend keeping EyeGuard open when watching video or browsing within the app.

EyeGuard can't detect my face. What should I do?

Make sure you are in a well-lit environment — low light reduces face detection accuracy. Ensure the front camera is unobstructed and pointing toward your face. Try adjusting your position so your face is fully visible in the camera's field of view.

What are the recommended distance and angle settings?

For most adults, a minimum distance of 30 cm and a tilt angle range of 30°–75° is a good starting point. For children, consider a more conservative minimum of 35–40 cm. You can adjust these thresholds at any time in the app's settings screens.

Does EyeGuard collect or store my personal data?

No. EyeGuard performs all processing on-device and stores only your configuration settings locally. No camera data, face data, or sensor data is transmitted to any server. See our Privacy Policy for full details.